Frequently Asked Questions
We'd like to help answer your questions. Take a look at the list of Frequently Asked Questions that appear below. Possibly your question is among them. If you don't find the answer you're looking for, feel free to contact us at: 859-231-9000 or via Facebook. We'll be happy to help you in any way we can and welcome the opportunity to serve you at the Hilton Lexington Downtown hotel during your next stay in Lexington Kentucky.
Q Where are you located?
A Our address is: 369 West Vine Street Lexington, KY 40507
Q How do I get to the hotel?
A See our Directions page.
Q How far are you from the airport?
A We are located 5.7 Miles/15 minutes from Blue Grass Airport.
Q Do you have Internet access?
A Yes, we have complimentary high-speed Wi-Fi Internet in our lobby and second floor. Charges apply in guestrooms
Q What are your check in and check out times?
A Check in is at 3PM, and check out is at 12 noon.
Q Do you allow late check outs?
A Yes, for a fee - ½ day rate between 3PM-6PM. After 6PM the full rate applies .
Q What method of payments do you accept?
A We accept VS,MC,AX,DS,DC & Cash.
Q What is the minimum age requirement to rent a room?
A You must be 21 to rent a room.
Q How many people can I have in my room?
A It depends on the room, between 4 and 5 people total. Please call for details.
Q Is there an extra charge for additional guests?
A The charge for additional guests is $10 per person.
Q Do you have smoking rooms?
A Yes. We have some smoking rooms but there is limited availability.
Q Are pets allowed in the hotel guest rooms?
A Service animals only are allowed. A pet cleaning fee may apply.
Q What is your cancellation policy?
A Your stay can be cancelled up to 24 hours prior to day of arrival on a standard reservation.
Q Are there restrictions?
A Some rates have further restrictions, please call for details.
Q Do you provide cribs, cots or rollaway beds?
A Playpens and cribs can be provided on request at no additional charge. Rollaway beds can be provided for an additional $10 per stay.
Q Do you have special rates for AAA or seniors?
A Yes, the discount varies seasonally.
Q Do you have a pool?
A Yes. Our heated indoor pool is open from 5 am to 11 pm.
Q Do you have a fitness facility?
A Yes. Our fitness room is located next to our pool and is open 5 am - 11 pm with your room key card.
Q Do you have a gift or sundries shop?
A Yes. Our Gift Shop is located next to the front desk. It provides snacks, travel amenities and souvenirs.
Q Do you have on-site parking?
A $14 per day valet parking and $8 per day self parking